METRICS: Clarity, Confidence & Transparency ... the ice under your feet ...
Walking on the crystal clear ice of a frozen lake can be a bit unnerving, but utterly exhilarating if you pay attention to details. Not doing so … well, you really don’t want that experience.
Clarity about what needs to be measured, managed and compensated for, is the first step to confidence in crossing the lake and the success of your sustainable business model going forward. The confidence that comes from the benchmarking, tracking, and progress in those metrics is what will get you to the other side. Those metrics and key performance indicators ultimately provide the basis for transparency with employees and/or staff, as well as externally to all other stakeholders. Transparency is the story and the proof of surviving the adventure … so to speak … whether wet and cold, and/or dry and toasty …
"What gets measured gets managed"
~ Peter Drucker
“What gets managed gets monetized & compensated”
~ Kelly Cain
© St. Croix Institute. Photo Credit: Simon Cain – Frozen Lake, NE Minnesota